Having never directly been responsible for updating rates and availability before last year, Magda Lepak, Reservation Supervisor at the Camden Court Hotel, Ireland, couldn't imagine managing the hotel's distribution sites without RTChannelManager Pro to help her.

RTChannelManager Pro - a RateTiger application that allows hoteliers to benchmark and update their online rates and availability all within one interface - has been used by the Camden Court Hotel since November 2008 and has become a necessary component in the running of their successful reservations department.

"Using RTChannelManager Pro allows us to set our rates over an extended period time, in line with our revenue strategy," says Magda. "With the help of the benchmarking part of the software, I am able to clearly see our market position, which may or may not affect our own rates. We are able to maximise our business whatever the situation".

With an ever increasing percentage of reservations coming from online distribution websites, it is vital for hoteliers to have an overview of their position in terms of rates and have the ability to respond quickly to a fluctuating market. RTChannelManager Pro meets this need, allowing the Camden Court Hotel to benchmark its rates against specified competitors and update their distribution websites conveniently and without human error.

"We map our rates over period of time, although I make 2 to 3 rates updates on a weekly basis, each taking approximately 10 to 15 minutes. Using the RateTiger system means that this important aspect of my job is carried out seamlessly and quickly, allowing me to get on with other aspects of my job."

"If a hotel is serious about making the most of online sales, a piece of software such as RTChannelManager Pro is crucial to its success. While it is possible to compare rates & make updates manually, this is not conducive to systematic revenue management. As well as saving a considerable amount of time, more importantly perhaps, this software allows us to make considered decisions about our rates," concludes Magda.